Terms of Service

1. Acceptance of Terms

By accessing or using DentDesk AI's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a dental clinic or other organization, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

DentDesk AI provides AI-powered front desk services for dental clinics in Canada, including:

• Automated phone call answering and handling
• Appointment scheduling and management
• Patient communication via voice, SMS, and chat
• Integration with practice management software
• Analytics and reporting

3. Account Registration and Security

To use our Services, you must complete the onboarding process and provide accurate, complete information about your dental clinic. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your staff are trained on proper use of the Services

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Use the Services to transmit harmful code or malware
• Misrepresent your identity or affiliation

5. Healthcare Compliance

You acknowledge that:

• You are responsible for compliance with all applicable healthcare regulations
• DentDesk AI acts as your agent in handling patient communications
• You must have appropriate patient consent for AI-assisted communications
• You remain the health information custodian under PHIPA (Ontario) and similar provincial laws
• You will promptly address any patient concerns about AI interactions

6. Fees and Payment

Pilot Program: Participants in the pilot program receive complimentary access for the specified pilot period. No credit card is required for the pilot program.

Paid Plans: Following the pilot period or for non-pilot customers, fees are billed monthly in advance. All fees are in Canadian dollars and are non-refundable except as required by law.

We reserve the right to modify our pricing with 30 days advance notice.

7. Service Level Agreement

For paid plans, we commit to:

• 99.9% uptime availability (excluding scheduled maintenance)
• Maximum 4-hour response time for critical issues
• 24-hour response time for non-critical support requests

Service credits may be issued for downtime exceeding our SLA commitments.

8. Intellectual Property

The Services, including all software, algorithms, designs, and content, are owned by DentDesk AI and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Services during your subscription period. You may not copy, modify, distribute, or create derivative works from our Services.

9. Data Ownership

You retain ownership of all patient data and clinic information you provide to us. We may use anonymized, aggregated data to improve our Services, but we will never sell your data or use identifiable patient information for any purpose other than providing the Services.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• WE ARE NOT LIABLE FOR CLINICAL DECISIONS MADE BASED ON AI INTERACTIONS

11. Indemnification

You agree to indemnify and hold harmless DentDesk AI from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

Either party may terminate these Terms:

• With 30 days written notice for any reason
• Immediately for material breach that is not cured within 15 days of notice

Upon termination, we will provide you with your data in a standard format and securely delete all data within 30 days.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.

14. Changes to Terms

We may modify these Terms at any time. We will provide at least 30 days notice of material changes. Your continued use of the Services after such notice constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms, please contact us: